Shipping.

Confirmed before purchase

Shipping is arranged individually for an original painting. Before purchase acceptance, the studio confirms whether your destination can be served, the address, charges, any applicable tax or import arrangements, the carrier or service where available, and the expected dispatch and delivery schedule. We do not promise a fixed worldwide delivery period.

Online payment collection is disabled. Saving an address or submitting a request does not book a shipment or create a paid order. Delivery commitments begin with an accepted purchase and its confirmed arrangements.

Charges, framing and packaging

The displayed artwork price is not a confirmed delivered total. Shipping, agreed packaging or physical framing charges and applicable taxes will be explained before payment. The website's decorative display frame does not imply complimentary physical framing or shipping.

The studio will arrange protective packaging suitable for the work and agreed service. Special requirements, framing or a particular delivery service must be agreed before dispatch. Your purchase confirmation identifies what is included.

Your delivery information

Check the recipient name, complete address, postal code, country and any contact details needed by the carrier before confirming a purchase. Tell us promptly about address changes. After dispatch, a change depends on the carrier; any added charge will be explained before you accept it.

The studio's correspondence address is not a public collection point. In-person collection, if available, requires a separate appointment and written agreement.

Dispatch, tracking and delays

We will notify you when a confirmed purchase is dispatched and share available carrier and tracking information. Signature or appointment requirements will be explained as part of the delivery arrangements. Estimates can be affected by customs, weather or service disruption.

If the agreed schedule changes, we will tell you and discuss your options. Contact us if tracking stops updating or a parcel appears lost. We will investigate with the carrier; that investigation does not remove a remedy for non-delivery or a legally actionable delay.

International destinations

International delivery is offered only where the studio confirms it can be arranged. Before purchase, we will explain known customs, import-tax or clearance requirements and who is responsible. Destination-authority charges depend on local rules and the shipment. We will not declare a false value or describe a sale as a gift.

We will explain any information or document needed for lawful clearance. Do not send identity documents unnecessarily. Material delivery restrictions or uncertainties must be discussed before you accept the purchase.

Inspecting your delivery

Check the packaging before opening and the work promptly on arrival. Photograph visible damage and, where practical, ask the carrier to record it. Keep the work, packaging and shipping label during assessment. Signing for a parcel does not itself waive a claim for concealed transit damage.

Handle broken or hazardous material safely. If unpacking or returning the contents is unsafe, ask the studio for instructions rather than sending them independently.

Damage and unsuccessful delivery

Email rfb@ruskinfelix.com about suspected transit damage as soon as reasonably possible, ideally within 7 calendar days, with the purchase reference and available photographs. Our Returns & refunds policy covers assessment, arranged returns and refund timing. The reporting request does not remove mandatory consumer rights.

If a parcel is returned because delivery could not be completed, we will contact you and agree the next step. Any proposed redelivery charge is disclosed first. An undelivered work is not automatically treated as a successfully delivered, non-refundable purchase.

Delivery assistance

Ruskin Felix Barar, owner of Ruskin Felix Art, F-2002, Lodha Bel Air, Jogeshwari West, Andheri, Mumbai - 400102, Maharashtra, India. Email rfb@ruskinfelix.com with the work or request reference. Consumer complaints are acknowledged within 48 hours and we seek to resolve them within one month, without postponing an earlier legal obligation.

Related policies: Terms, Returns & refunds and Privacy.